CRIME REPORTING CENTERS:
There are a number of offices where visitors who fall victim to theft, assault, aggression, fraud, rape or other incidents can report the crime. Procedures are usually slow, especially in the short-term. However, there is an increasing awareness by the authorities of the need to provide more appropriate attention and protection to visitors.
The main Centers are located in Quito. In Guayaquil and Cuenca you may use the Regional Offices of the Ministry of Tourism. Your hotel and/or tour operator will most likely be glad to provide you with assistance and guidance on the procedures to be followed in this type of situation.
Principal places where tourists may report crimes are as follows:
Tourism Prosecutor’s Office. Ministry of Tourism Building. Ave. Eloy Alfaro y Carlos Tobar. Phones: (593-2) 222-4972 y (593-2) 250-7557; Quito.
Crime Units of the Public Prosecutor’s National Offices. Main Office: Nations Prosecutor General Building: Ave. Eloy Alfaro N32-240 y Carlos Tobar. Phones: (593-2) 255-9958 and (593-2) 255-9959; Quito.
Tourism Security Service of the National Police. Ave. Amazonas y Juan Pablo Sanz. Phone: (593-2) 244-7392, Quito.
Crime Reporting Office of the Judicial Police. Juan Leon Mera 5565 y Carrion. Phones: (593-2) 255-0770 and (593-2) 255-0918
Important: Please note that only the Tourism Prosecutor’s Office of the Ministry of Tourism accepts reports of crime at any time (within working hours). All the other institutions require crimes to be reported within 48 hours of the event taking place.
PROCEDURES:
Identification documents. Foreign tourists must present their original passport. If this was stolen or is lost, you must submit a valid document, preferably bearing your photograph and certifying your identity. Ecuadorian tourists must present their National Identification document or a similarly valid document certifying their identity.
Report the crime. The Prosecutor’s Agent will compile, in writing, an account of the events which happened, including basic details such as day, time, place and nature of the incident; possible individuals involved (with corresponding support and/or evidence); witnesses, etc.
If the reporting person does not speak Spanish, the Ministry of Tourism’s Prosecutor Office will accept the report in the English language. This will be formally received and translated into Spanish. If the visitor does not speak English or Spanish, he/she should take along a qualified translator in order to proceed with the reporting process.
No time limit is imposed for the receipt of crime reports at the Ministry of Tourism’s Prosecutor Office. If there are witnesses, they should provide their evidence. In the absence of witnesses, the visitor must report the crime by him/herself and credibility will be taken into account.
Approximately 30 minutes will be required to follow the process described above, depending on the gravity of the event. The incident must always be of a penal nature as the referred offices and institutions will not accept or register incidents of a merely civilian character.
The Ministry of Tourism’s Prosecutor Office is open for the receipt of reports of crime from 08:00 to 11:30 and from 14:00 to 17:30.
The entire investigation procedure may take days or even weeks. Most tourists use a stamped copy of the reporting document presented to the authorities, with the corresponding seals, for the purpose of claiming on their insurance policies when returning back home.